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Frequent Asked Questions

Read frequent asked questions and maybe you find your answer.

How do I order promotional products?

  1. Write what you are interested in via sales@gifts-service.com to place your order.
  2. At the product sheet Click  "Send Inquiry" at each product page to fill out  our online form. We will contact you as soon as possible.  We can design products for you freely and your own designs are warmly welcome.
  3. Use "Contact form" at the top of page. 

How do you handle my personal  information?

All your personal information is confidential. We DO NOT trade or exchange any of your  information to anyone else,only store it in our clients' database for internal use.

How can i check the status of my order?

Our Custom Service Team is ready anytime to answer your concerns related  to your order. Normally, you can check the status by the order confirmation number we made as well as your complete personal information.

Do you ship to Canada, USA, UK or other foreign countries?

Yes. Gifts Service does ship to foreign countries. (Canada, UK, European Countries, Australia, Japan, etc.).This is one of our service and shipping tenet.Please refer to shipping policy for more information by click "Here"

Do you have quantity discount?

Yes. The quoted price directly reflects on the quantity you order. The more you order, a cheaper price will be offered.

Do you offer a print catalog?

NO. We have an online catalog which is being constructed. Therefore, no print catalog is offered. And we keep updating our newest products on the website several time a week.

Information from Custom Service

Placing An Order

To place an order, you can both write us an email of your ordering item and details or request a hard copy Customer Order Form from our promotional gifts consultant. This form should be returned scanned and emailed,  or sent by fax to our side and has to contain all your detail requirement of what you want us to do. After all the details confirmed, we will send out a proforma invoice including the items to be purchased, the prices agreed and delivery address and full contact details. Finally, a contract will be sent to you. All we need is confirmation of the details, an order number and signature from the person authorised to make such purchases. 

Or you can just place your order here.This is a fully functional e-commerce website designed to provide you with estimated amount for selected items.Once we receive your e-order for our promotional items, we will later send out an order confirmation mail to you. If you are still willing to place the order with us, proforma invoice and contract will be sent to you in order to confirm all the details and need signature for such purchases.


First time customers will be asked to pay 50% deposit to start the production unless special arrangment needed. The balance will have to be collected two days prior to the shipment.We DO NOT accept credit card or check payment. You can make your payment by paypal which will charge 5% for process and this will be counted into your amount. However, paypal is the fastest way for payment confirmed and production can start earlier if your order is rush. You can also make your payment by bank transfer. A receipt should be provided either by fax post or scanned and emailed to our side. Production will be postponed if payment or confirmation delayed.


We have a professional artwork design team and offers a full artwork design service without charge. Please send us your artwork as soon as possible so that we can verify its format and appropriateness inlcuding colors and fonts to use. It is better to send us your artwork in PDF,Coreldraw,AI,EPS rather than DOC, TIFF, JPG, GIF, BMP, or Web Pages. All clients will receive an artwork approval. The artwork approval is the final chance for any amendments and no order is manufactured until artwork is confirmed.

Our Commitment To Privacy

Your privacy is important to us.All your personal information is confidential.We use the information you provide about yourself when placing an order or enquiry only to complete that order for business need. We DO NOT trade or exchange any of your information to anyone else,only store it in our clients' database for internal use.

Minimum Order Quantity

All products have a minimum order quantity and price matrix. If these do not meet your requirements, we will try to arrange and solve the problem for you by sourcing from another supplier. Usually, the cost of a small minimum order quanitity can be near to our minimum order level.

Order Amendment or Cancellation

Once an order acknowledgment and art work is approved, we will make every commercially reasonable effort to comply with your amendments or cancellation request without charge.Any charges such as setup charges, artwork preparation charges, shipping charges and restocking fees incurred shall be passed onto the client.All amendments or cancellations must be made in writing either by fax or email. No verbal cancellations will be accepted.



Last update 11st September 2014